Frequently Asked Questions
fb78 FAQ — Answers to All Your Questions
From account setup to bKash deposits, bonuses, slots and responsible gaming — find simple and clear answers to all your questions about fb78 right here.
fb78 is one of the most trusted online casino and betting platforms for players in Bangladesh. Below we have provided detailed answers to more than 20 common questions — covering everything from opening an account and registration to depositing and withdrawing money with bKash/Nagad, game rules, bonus terms and safe gaming. If you cannot find an answer, contact our 24/7 live chat support.
Account and Registration
Common questions about opening a new account at fb78, logging in and managing your profile.
Opening an account at fb78 takes just a few minutes. You can register directly with your name, mobile number and a password. Your account becomes active immediately after registration and you can start playing right away. The whole process is simple and hassle-free.
No, a person can only open one account. Creating multiple accounts with the same mobile number or ID is against fb78's rules and is necessary to ensure a fair gaming environment. If multiple accounts are detected, they may be closed.
To log in to fb78 you need your registered mobile number and password. Go to the fb78 Login page and log in directly. If you forget your password, you can easily reset it using the "Forgot Password" option. Use a strong password to keep your account secure.
You must be at least 21 years old to open an account and play at fb78. This is a mandatory rule. We believe in responsible gaming and age verification may be carried out to prevent access by minors.
Deposits and Withdrawals
Questions about depositing and withdrawing money with bKash, Nagad and Rocket, and transaction times.
Depositing money to fb78 via bKash is nearly instant. It usually takes just a few seconds to a few minutes for the deposit to be confirmed. Once your bKash transaction is successful, the balance is automatically added to your fb78 account. The minimum deposit amount is ৳500.
Yes, fb78 supports deposits and withdrawals through all three mobile banking methods — bKash, Nagad and Rocket. The minimum deposit amount for all three methods is ৳500 and the minimum withdrawal amount is ৳1,000. Transactions are fast and secure.
Withdrawals from fb78 are usually completed within just 5–30 minutes. This is one of the fastest processes among online casinos in Bangladesh. After your withdrawal request is verified, the money will be sent directly to your bKash, Nagad or Rocket.
fb78 does not charge any deposit or withdrawal fees on its own. However, mobile banking providers (bKash, Nagad, Rocket) may apply a small transaction charge according to their own policies. Check your mobile banking app for details on this.
The minimum deposit amount at fb78 is ৳500 (for all methods) and the minimum withdrawal amount is ৳1,000. These limits apply to all mobile banking methods — bKash, Nagad and Rocket.
Games and How to Play
Questions about cricket betting, slots, live casino, mobile gaming and fair play.
fb78 allows betting on BPL (Bangladesh Premier League) as well as international cricket matches. Go to the cricket betting section, select the match you want, then place bets on various markets including match winner, top batsman and total runs. Before betting, make sure you have enough balance in your account.
Yes, all slot games at fb78 are verified and ensure fair gaming. Our games are sourced from world-class providers like Pragmatic Play, PG Soft and JILI, who have their Random Number Generator (RNG) verified by independent testing agencies. The result of every spin is completely random.
Yes, fb78 is built with a mobile-first design. The site runs completely smoothly on any Android or iOS smartphone or tablet browser. There is no need to download a separate app — all games are available in the browser.
In fb78's live casino section you can play with a real dealer in real time. Enjoy live Baccarat, Roulette and other table games through video streaming. In the Evo Live section you will find a world-class live dealer experience from Evolution Gaming.
RTP or Return to Player is the long-term average payout rate of a game — for example, a 96% RTP means an average of ৳96 is returned for every ৳100 wagered. This is not a guarantee for a single session, only a statistical average. Games with higher RTP are generally considered more favourable for players.
Bonuses and Promotions
Questions about the welcome bonus, wagering requirements, the VIP program and other offers.
New members at fb78 get a 120% bonus on their first deposit up to ৳10,000. For example, if you deposit ৳5,000 you get an extra ৳6,000 in bonus. The bonus is added automatically — no separate code needed. A 25x wagering requirement must be met for the bonus.
Wagering requirement is the condition to place a total amount of bets at a specified multiple before withdrawing a bonus. For fb78's welcome bonus this is 25x. That means if you receive ৳2,000 in bonus you must place a total of ৳50,000 (2,000 × 25) in bets before withdrawing. Progress toward meeting the requirement can be seen in your account.
The fb78 VIP program has three tiers — Bronze, Silver and Gold. Based on your volume of play and regularity you will move up to higher tiers. You can earn cashback of up to 0.3% per week at Bronze, up to 0.7% at Silver and up to 1.0% at Gold.
Generally, fb78 bonuses can be used across most sections including slots, live casino and betting games. However, certain specific games or sections may contribute differently toward wagering. Check our terms and conditions page for details.
VIP members receive cashback on their net losses every week. The cashback amount depends on VIP tier — up to 0.3% at Bronze, 0.7% at Silver and 1.0% at Gold. Weekly cashback is generally added to the account every Monday. Contact support for full details.
Security and Responsible Gaming
Questions about account security, data protection, self-exclusion and support.
Yes, fb78 secures all your personal and financial information through SSL encryption technology. Your information is never sold to third parties. Visit the privacy policy page for full details on our data protection policy.
fb78 places the highest importance on responsible gaming. If you feel your gaming habits are going out of control, contact our 24/7 live chat support or visit the responsible gaming page. Self-exclusion or deposit limit features are available to you.
Self-exclusion is the option to temporarily or permanently close your own account. To activate self-exclusion at fb78, contact our live chat support or send an email to [email protected]. Your request will be processed quickly and you will not have access to the platform during that period.
fb78 customer support is available in Bengali 7 days a week, 24 hours a day. Contact us via live chat or send an email to [email protected]. Our Bengali-speaking support team is always ready to resolve any issue quickly.
If you think there has been unauthorised access to your fb78 account, change your password immediately and contact us via live chat or at [email protected]. Our security team will review your account without delay and secure it temporarily if needed.
Contact Support
If you could not find the answer to your question here, our team is always ready to help.
Live Chat
Use our live chat for instant help in Bengali, available 24/7. It is the fastest way to get a resolution.
Email Support
For detailed questions, email us at [email protected] — we will reply promptly.
Terms and Conditions
Visit our terms and conditions page for detailed information on bonuses, withdrawals and gaming policies.
Still have questions?
Contact support
Our Bengali-speaking support team is by your side 24 hours a day. Chat with us directly via live chat or join fb78 now.